Shipping Policy

Pro-Builders Warehouse is dedicated to providing efficient and reliable shipping services for our customers in Honduras. Please review our shipping policy to understand the details regarding shipping, delivery, and associated terms.

1. Shipping Methods and Timelines

  • We utilize sea freight to ship products from the US to Honduras.
  • Shipping times vary depending on the chosen method and customs clearance. Estimated delivery times are provided during the checkout process and may be subject to change due to unforeseen circumstances.

2. Shipping Costs and Fees

  • Shipping costs are calculated based on factors including package weight, dimensions, destination, and chosen shipping method.
  • Additional fees such as customs duties, taxes, or import fees imposed by Honduran authorities are the responsibility of the recipient and are not included in our shipping charges.

3. Order Processing and Handling Time

  • Orders are typically processed within 3 business days from the date of purchase, excluding weekends and holidays.
  • Handling time includes order verification, packaging, and preparation for shipment.

4. Tracking and Order Status

  • Once your order is shipped, a tracking number will be provided via email or through our website. You can use this number to track the status of your shipment.
  • Please allow a reasonable period for tracking information to update after your order has been shipped.

5. Shipping Restrictions

  • Some products may have shipping restrictions based on size, weight, or content. Any limitations or restrictions will be communicated clearly on the product page.

6. International Shipping and Customs

  • Shipments to Honduras are subject to customs clearance procedures, which may cause delays beyond our control.
  • Customers are responsible for ensuring that the products they are ordering comply with Honduran customs regulations. We are not liable for any items seized or delayed during customs clearance.

7. Address Accuracy and Undeliverable Packages

  • It is the customer's responsibility to provide accurate shipping information. Please ensure the shipping address provided is complete and correct to avoid delivery issues.
  • In the event of an undeliverable package due to an incorrect address, additional shipping fees may apply for reshipment.

8. Contact Us

If you have any questions or require assistance regarding shipping, please contact our customer service team at kirk@probuilderswarehouse.com or john@legacycapusa.com.