Return Policy

Thank you for shopping at Pro Builders Warehouse. We want to ensure your satisfaction with our products. Please read our return policy carefully to understand your options regarding returns, exchanges, and refunds.

1. Eligibility for Returns

  • We accept returns within 15 days of the purchase date.
  • To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.
  • Some items, such as [list specific items if applicable], are not eligible for return due to hygiene or safety reasons.

2. How to Initiate a Return

  • Contact our customer service team at john@legacycapusa.com to initiate the return process.
  • Provide your order number and details about the item you wish to return.
  • Our team will guide you through the return procedure, including shipping instructions if applicable.

3. Refund or Exchange

  • Upon receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund or exchange.
  • If approved, refunds will be processed via the original payment method used during the purchase.
  • Exchanges are subject to product availability. If the requested item is not available, a refund or store credit may be offered.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective item.
  • For items being returned, we recommend using a trackable shipping service to ensure safe and documented delivery.

5. Exceptions

  • Certain products may have specific return conditions or may not be eligible for return, such as customized or personalized items. Any exceptions will be clearly stated at the time of purchase.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately with photos and details of the issue. We will provide instructions for a return, replacement, or refund.

7. Contact Us

If you have any questions about our return policy, please reach out to our customer service team at kirk@probuilderswarehouse.com or john@legacaycapusa.com.